FAQ UniAccount

The content on this page was translated automatically.

My registration on a university website fails.

Please check your login details first. You normally log in with the user ID (uk012345, s_1234, m0123, combination of first name and surname) and the password you have set.

Please check whether the login works with a different web browser/from a different device. If this is the case, delete the browser cache and cookies for the website in question.

Your password may have expired. In the next FAQ point you will find instructions on how to proceed in this scenario.

If you have forgotten your password but have stored a mobile phone number, use the instructions for resetting your password using a mobile phone number.

When I log in to Identity Management (IDM), I am told that my account is deactivated/blocked.

This message is usually caused by a password that has expired or too many incorrect logins.

To unlock your account, please contact the IT service desk on 0561 804-5678 (Mondays 08:00-16:00, Tuesdays 09:00-15:00, Wednesdays 09:00-15:00, Thursdays 08:00-16:00, Fridays 09:00-13:00) or via the contact form. Alternatively, you can visit the IT helpdesk at Mönchebergstraße 11, room 1740a (Mondays 09:00-16:00, Tuesdays 09:00-14:00, Wednesdays: 09:00-14:00, Thursdays 09:00-16:00, Fridays 09:00-13:00).

It is no longer possible to log in to a secondary account, even though the password was changed in good time.

The account assignment has probably expired. Secondary accounts must be reassigned every 180 days by the account owner. Please follow the instructions.

If the owner is not known, please contact the hotline on 0561 804-5678 (Mondays 08:00-16:00, Tuesdays 09:00-15:00, Wednesdays 09:00-15:00, Thursdays 08:00-16:00, Fridays 09:00-13:00) or use the contact form.

What do I have to do if my name changes?

To change your surname in your UniAccount, please contact the Student Secretariat or the staff of the Department of Human Resources and Organization for tariff employees
If you are neither studying nor working at the University but still have a UniAccount, please contact the IT Service Desk on 0561 804-5678 or via the contact form if you wish to change your name.
After your data record has been adjusted in the system, please come to the IT helpdesk to have your new CampusCard issued
To change your e-mail address, please follow these instructions.

I am a student and will become an Employee, do I have to apply for an extension?

As a rule, it is not necessary to apply for an extension. Your student account will be automatically adjusted after the employment contract has been processed and can continue to be used with the same user ID and password. Your authorizations will be updated automatically.

If the change from Student:in to Employee:in does not take place immediately after exmatriculation, but with a delay, it is possible that the old account has been deleted in the meantime. Please check the information on the account duration. To bridge the transition period, you can apply for an extension.

If the old account has been deleted, a new account will be created for you once the employment contract has been processed.

I am a former student/employee, how long can I still use my account?

Please refer to the UniAccount duration website for more information.

Under Deletion of UniAccounts you will find an overview of how long the account is still available after exmatriculation/after the end of the contract.

What happens to the accounts of retired Professors?

Retired Professors are still entitled to a UniAccount and the associated email address. The existing UniAccount can be extended for this purpose by submitting an extension request.

An unlimited extension of the account is not technically possible. You may therefore be asked to submit a renewal request again at a later date. This application can also be submitted on behalf of members of the relevant department.